Frequently Asked Questions
A: TeleHarvest is a telephone based application provided by Symago which allows hunters to call in the required information about their harvested animal. This is a fee per call based solution determined by the amount of calls per year. Symago will provide all of the hardware and software needed, and the equipment will be housed at a secured hosting facility. | Q: Who provides the 800 number?
A: The 800 number can be provided by Symago if the state does not already have one. Symago can also take temporary ownership of an existing 800 number that the state already has published. This allows for a seamless transition. At the end of the contract period, if the state decides not to renew, Symago can transfer ownership back to the state. The state can also keep ownership of the 800 number and have it point to Symago's bank of Direct Inward Dial (DID) numbers. | Q: WHow will the caller information be provided to the agency?
A: All of the successful calls that come into the TeleHarvest system will be transmitted via FTP or emailed to the designated agency location. The data will be in a comma delimited file with one record per caller. This will allow the agency to import data easily to any systems it may have. This file will be transmitted at the end of each day and will contain all of those days’ calls. | Q: How do we get support?
A: Symago has a customer support center that is available 24/7. In the event an agency has a problem or question that needs to be addressed, a provided 800 number can be called for immediate assistance. The agency will also have an assigned Symago project manager who can provide assistance if the need for enhancements or changes are required in the future. | Q: What animals can be reported?
A: There are no limitations to which animals can be reported. Currently the system services state agencies that report deer, elk, bobcat, river otter, turkey and geese. Symago will work with each agency to tailor the application to meet its specific needs. | Q: How many simultaneous calls can the system handle?
A: Symago’s TeleHarvest solution is designed using a bank of servers and telephone circuits. This allows each customer to utilize additional ports during periods of heavy call volumes without any notification. Symago sets up each customer based on yearly projections and peak traffic days to ensure that ample ports are available. In turn, this means that there is really no limitation to the amount of calls that can be handled at any one time. | Q: How is the agency billed?
A: Symago will invoice the agency a fee for each call accepted into the system. At the end of each month, Symago will generate and send to the agency an invoice containing the total amount of calls for that month. If there are no calls in a given month, then there will be no charges to the agency. | Q: How long does it take to implement?
A: The typical timeframe to implement Symago's standard TeleHarvest solution is approximately 2 weeks. Some custom applications could take longer. | Q: What are the steps required to implement?
A: Symago follows a documented implementation process for each customer solution provided. Each customer is assigned a project manager who will work through the requirements to determine what is needed for each client. Symago will then design the solution, develop and unit test the components, and set everything up for testing by the client. Once the client testing is complete, the TeleHarvest solution is put into production where it is monitored and supported by Symago’s support organization. |
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